FREQUENTLY ASKED QUESTIONS
On this page you can find answers to some of the most frequently asked questions to help you separate facts from fiction and understand what makes our products so great.
What are your hours of operation?
Shipping & ordering
Do you ship out of state?
Yes. In 2014, the Farm Bill Sec 7606 allows us to legally produce our hemp which has been tested by the Department of Agriculture. The Omnibus Bill defunds the Department of Justice from stopping the transit of a hemp product which is protected by the Farm Bill Sec 7606.
What states do you ship to?
We ship to all 50 states, including Alaska and Hawaii.
Can you ship internationally?
We are not shipping internationally right now.
When will I know if my order shipped?
Once your order ships from our facility you will receive an email notification with tracking information. We typically ship orders out within 24-48 hours during normal business days. Orders placed over the weekends or holidays will ship within 24-48 hours on the following business day.
What is your standard shipping method?
We utilize the United States Postal Service (USPS), Priority Mail 3-5 business days depending on your location.
How can I cancel my order?
If you ordered through Amazon you must process your return through them.
If you ordered through our website, please inform us as soon as possible. We typically ship our orders out within 24-48 hours during business days.
What is your return/refund/exchange/replacement policy?
Refunds are applicable to the following orders:
- When orders are canceled prior to the order being pulled or shipped out.
- If an order is already shipped out, the UNOPENED/UNUSED products must be received in our facility PRIOR to processing the customer’s refund.
Replacement for defective products:
Typically, at no cost to the customer except in cases of an exchanged replacement for a product that results with a higher cost than the original.
Where can I purchase your products?
All of our products can be purchased on Amazon! You can find a list of them here.
How do I know how much to take or which strength to buy?
There is not a standard dosage amount for Hemp products. Everyone metabolizes Hemp differently, so we recommend that you start out with the smallest dose and adjust accordingly.
If you’d like to speak with us regarding your unique situation, please contact our Customer Service Team at 1-800-992-4488. Please keep in mind that our customer service representatives are not medical professionals.
What are your extraction methods?
We utilize ethanol extraction and post-processing methods such as Winterization and Distillation.
Are any pesticides used on the plant matter used to manufacture the products?
We do not use chemical pesticides on our Hemp plants. We only use organic nutrients to grow them and beneficial insects for pest control.
How can I see what ingredients are used in the products?
To view the ingredients used in our products, please click on the desired product’s detail page and view the “Product Description” and “Additional Information” section. They are also directly displayed on the product label.
How should I store my products?
To maximize the shelf life of your product please store in a cool, dry place. You can also store our products at room temperature or chilled in the refrigerator.
Can you vape the tincture oil?
No, we do not recommend vaping the tincture oil. The tincture is not formulated for vaping.
Why are your tinctures flavorless?
Our company is vegan, so anything we use, from growing the plants, extracting the oil to manufacturing, must fall along those guidelines. Our oil is richly refined to avoid leaving a bad aftertaste. The tincture is also formulated with organic and refined hemp seed oil and coconut oil, so any taste will come from these ingredients.
Why is there Hemp Seed Oil in the tincture formula?
Organic hemp seed oil acts as a carrier fluid.
You cannot get high from smoking or consuming hemp.
Hemp does not contain enough THC to produce any psychoactive effects. As Dr. David P. West explains in his article Hemp and Marijuana: Myths & Realities on the North American Industrial Hemp Council’s website. If you smoked hemp, you wouldn’t get a buzz.
Buying hemp products is legal in the U.S. in all 50 states.
Hemp oil, dietary hemp seeds, and other hemp products are legal in all 50 states but it is not legal to grow hemp in most states. Even though cannabis and hemp are two different plants, the federal government considers all cannabis plants a Schedule 1 Substance. However the 2014 Farm Bill allows the cultivation and sale of hemp containing less than 0.3% THC, which includes hemp oil made from industrial hemp and our Aja Wellness products.
Hemp can be used to make more than 25,000 different kinds of environmentally friendly products from health foods and beauty products to paper supplies and even building materials.
In 1938, the magazine Popular Mechanics called hemp the “New Billion Dollar Crop” because researchers had discovered that hemp could be used to manufacture over 25,000 different kinds of products “from cellophane to dynamite.” With our technological advances today we are constantly discovering even more ways to use this incredibly versatile plant.
Consuming hemp can be great for your health.
Hemp seeds and hemp oil are rich in magnesium, iron, and vitamin E along with the healthy fats omega-3 and omega-6. (If you want the full skinny on hemp nutritional value, check it out on Self Nutrition Data). Hemp is also a complete protein which makes it a great plant-based protein source for vegans and vegetarians. Many people enjoy eating hemp seeds in salads, yogurt, cereals, granola and smoothies. Though hemp oil should not be used for high-heat cooking, it can be used in the kitchen too. (It makes a great salad dressing!) You can also find delicious substitute dairy products made from hemp and hemp protein powders.
Hemp farming and production are great for the environment.
There are few crops that are as environmentally friendly as hemp. According to Canada’s Department of Agriculture and Agri-Food, hemp matures in just 3 to 4 months and absorbs carbon dioxide 5 times more efficiently than trees. Unlike cotton which requires lots of water and heavy use of chemical fertilizers and toxic pesticides, fungicides, and herbicides; hemp can be grown organically without the use of chemicals or toxins and without the need for excessive water. It is also great for the environment because it returns nitrogen and nutrients to soil. Hemp’s long roots actual aerate soil can help to prevent both soil erosion and mudslides. Another benefit for farmers is that it can thrive in almost any climate and any type of soil. It is no wonder that the L.A. Times’ tip to American farmers is to grow hemp.